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Copilot is saying TEMPORARY

Lu 0 Reputation points
2026-06-05T09:29:36.26+00:00

For no reason, yesterday my Copilot Premium suddenly logged me out and then kept saying TEMPORARY when I tried to access it again. It works fine on other devices, but not on my laptop, where I need it to work.

I did the Windows repair install in case the identity verification was the issue, but nothing is working. I've no idea what to do. Can you help

Microsoft Copilot | Windows Copilot | App
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  1. Lucus-V 8,335 Reputation points Microsoft External Staff Moderator
    2026-06-08T21:30:05.0433333+00:00

    Hi Lu,

    I'm sorry to hear that you have problem with the Copilot app.

    Please provide me the Windows version you are using so I can assist you better.

    In the meantime, you may scan your system files by running these commands on Command Prompt (Run as administrator):

    DISM /Online /Cleanup-Image /RestoreHealth
sfc /scannow

    If you have further information, please feel free to let me know.

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  2. Lu 0 Reputation points
    2026-06-05T09:57:01.9633333+00:00

    IT"S NOT WORKING IT WON'T RUN FOR ME

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  3. Lu 0 Reputation points
    2026-06-05T09:55:35.72+00:00

    Tried this and it's not working either - Also tried the REPAIR for copilot and it says that it can't run this at the moment for some reason - No idea why I'm paying for premium when I've spent now 2 days trying to access my acccount that is active but COPILOT is not recognising it on this laptop

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  4. AI answer

    2026-06-05T09:29:47.2+00:00

    Use the built-in Copilot troubleshooters on the affected laptop and focus on license and connectivity checks, since Copilot works on other devices.

    1. Run the Copilot license troubleshooter
      1. Open the Get Help app on Windows.
      2. In the Search box, type Copilot License Troubleshooter.
      3. Start the troubleshooter and follow all steps it suggests.
      4. Apply any fixes it offers, then try Copilot again.
    2. Run the Copilot connectivity troubleshooter
      1. Open Get Help again.
      2. In the Search box, type Copilot connectivity troubleshooter.
      3. Run it to check for firewall rules, proxy, or other blockers on that laptop.
      4. Apply any recommended fixes and test Copilot.
    3. If the issue persists
      • Review the results in Get Help after each troubleshooter to see what was detected and which remedies were applied.
      • If none of the suggested remedies work, use Get Help to contact support directly from that device so they can see the diagnostics from the troubleshooters.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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