Stuck in Authentication loop - cannot access Admin Center or anything that flows through Authenticator App

Question

Hello. I took out a M365 subscription for my sole proprietor firm; I'm the sole user and admin. Immediately upon updating the domain registry (which is through Squarespace, formerly Google), I've been effectively locked out of any meaningful account setting or management. I tried adding the account to Authenticator on my phone, but it returned an error message about finding an account to complete multi-factor authentication. When I tried to access admin center (or anything but basic account portal), it requires authentication flow through Authenticator app, which of course it can't complete.

A complicating factor is that I have a 365 profile provided by an organization I consult for. Not sure if this would be interfering with anything on the back end?

The AI support line is completely unhelpful, and the one other number I could find for Azure is perpetually busy. Appreciate any advice anyone can provide. My next step is to dispute the subscription charge with my bank and permanently abandon Microsoft.

Answer 1

Hello Sloan Dawson,

The issue pertains to a tenant lockout, where no other global admin in the tenant has the necessary permissions to login and make changes in your tenant.

To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.