subscription refund

Question

Hello, I am reaching out to sincerely request a refund for an accidental renewal of my Microsoft 365 subscription. I was charged 12 euros recently, but I completely forgot to cancel the trial/subscription before the renewal date. I have not used any of the Microsoft 365 services or apps for this entire billing cycle, and I do not intend to use them moving forward. I would be incredibly grateful if you could check my account usage, cancel the subscription completely, and issue a refund for this last charge. Thank you so much for your understanding and help.

Answer 1

Hello Anano. Thanks for reaching out. My name is Diana. I'm an independent advisor and a Microsoft fan like you.

 

Kindly note that this community is composed of fellow Microsoft users—we are not Microsoft employees and do not have access to tools or systems to review transactions or account details.

 

For your billing issue, I recommend to directly contact Microsoft support specifically with Accounts and Billing department.

 

To do that, please refer to the steps below:

 

1. Go to this link:  https://support.microsoft.com/contactus and sign in your Microsoft account

 

2. On the "Tell us your problem so we can get you the right help and support" - just type "Billing issue" then search

 

3. You will see Recommended Solution, just scroll down until you can see "Contact support"

 

4. Under "Tell us a little more about your problem", select "Microsoft 365 and Office"

 

5. For Category select > manage my subscription > then confirm

 

6. Select Chat with a support agent in your web browser

 

7. Confirm your account and you should be routed to Microsoft support representative who have the appropriate tools and resources to investigate and assist you further with the billing concern.