Page not moving simultaneously when using scroll bars

Question

I have been having an issue for a few weeks now in all Microsoft apps (Excel, Word, Etc.) where the page will not move simultaneously when scrolling up and down or across a sheet.

I have made sure scroll lock is off, I made sure panes were not froze, and even made sure the view was correct but I cannot figure it out.

Did a recent update cause this? Does anyone have a solution to this?

Answer 1

Hi @Daniella duChemin,

Based on your sharing, since the issue happens across all the Microsoft apps, I suspect that the Office installation in your device is having some problems or corruption. Therefore, I highly suggest running an Office Repair first to see if it helps fix the problem:

• Close all Office apps and go to Control Panel > Programs > Programs and Features.
• Find Microsoft Office, right-click, and choose Change.   
• Run Quick Repair first. If that doesn’t work, try Online Repair.

A different path you can go to perform Office Repair:

• Close all Office apps and open Windows Settings (press Windows + I) > Apps > Installed apps (or right click the Windows icon in task bar > choose Installed apps)

• Find Microsoft 365 / Microsoft Office in the list >select the three dots (…) next to it and choose Modify.
• If prompted by User Account Control, select Yes and run Quick Repair/Online Repair.

You can try these steps and let me know if it works for you. If not, don't hesitate to reach out again and we can work together to figure out a way for this situation.

If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.    

Thank you for your understanding and cooperation. I'm looking forward to your reply.

---

If the answer is helpful, please click "YES" and kindly upvote it.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread

Answer 2

The described behavior matches known scrolling issues introduced by recent Office updates, particularly in Outlook 2016 and other Office 2016 apps, where scrolling does not behave as expected after an update.

For Outlook 2016 specifically, Microsoft documented that:

• Scrolling up or down can cause the view to jump to a different position after scrolling.
• Focus can jump unexpectedly after deleting items.
• The issue was caused by an experimental feature (“flight”) and fixed in later builds.

Resolutions depend on the update channel and build:

1. Ensure Office is updated to a build where the scrolling issue is fixed
   • For Outlook 2016:
     • First Release for Deferred Channel: fixed in Version 1705 (Build 8201.2171).
     • Deferred Channel: fixed in Version 1701 (Build 7766.2099).
   • Updating Office to a current build on the chosen channel is the primary fix.
2. If on Current Channel and the issue persists, disable the problematic experiment via registry
   • Set these DWORD values to 0 under the current user hive:
     • HKEY_CURRENT_USER\SOFTWARE\Wow6432Node\Microsoft\Office\16.0\Common\ExperimentEcs\Overrides
       • Name: ofsatqrgsry3ri0 Value: 0
     • HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Common\ExperimentEcs\Overrides
       • Name: ofsatqrgsry3ri0 Value: 0
   • Alternatively, import this .reg content (run as the affected user):

          Windows Registry Editor Version 5.00
          
          [HKEY_CURRENT_USER\SOFTWARE\Wow6432Node\Microsoft\Office\16.0\Common\ExperimentEcs\Overrides]
          "ofsatqrgsry3ri0"=dword:00000000
          
          [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Common\ExperimentEcs\Overrides]
          "ofsatqrgsry3ri0"=dword:00000000
     

   • This disables the experimental feature that causes the scrolling anomalies.
3. Confirm basic Excel/Word view settings (already checked, but for completeness)
   • In Excel, ensure panes are not frozen: View → Window → Unfreeze Panes.
   • Ensure the horizontal scroll bar is not obscuring worksheet tabs and that window sizing is not hiding parts of the sheet.

If the issue started “for a few weeks” and affects multiple Office apps, updating Office to the latest build on the current channel, then applying the registry override if needed, is the recommended path.

---

References:

• Outlook 2016 issues with scrolling
• Unfreeze locked panes
• Where are my worksheet tabs?