Recover missing emails

Question

Dear sir/madam

I am trying to recover an email that has gone missing from my inbox.

It had 2 attachments.

It was sent from

[Removed PII]@hotmail.co.uk

at 1414 pm UK time

on 14th 0ctober 2024

Kind Regards

Carl [Removed PII]

Email address

[Removed PII]@hotmail.com

Telephone Number

+[Removed PII]

Answer 1

Hi @Carl Beardwell ,

For a Hotmail (Outlook.com) personal account, please try the following:

• Check Deleted Items, Junk Email, and any other folders.
• Use Search (e.g., sender address or date: 14 Oct 2024).
• In Deleted Items, select “Recover items deleted from this folder”.

Please note that for Outlook.com accounts:

• Emails in Deleted Items are automatically deleted after 30 days.
• Items removed from Deleted Items can be recovered for 30 days.
• Emails in Junk Email are also automatically cleared after 30 days.

https://support.microsoft.com/en-us/office/recover-and-restore-deleted-items-in-outlook-49e81f3c-c8f4-4426-a0b9-c0fd751d48ce#picktab=web

If the email is no longer available after this retention period, it cannot be recovered. In that case, you may need to contact the sender and ask them to resend it.

Regards,
Burak V.