Background Processes

Question

Hope someone can help. I wonder if Windows is problem. I have a new computer purchased a week ago. My previous computer HP Envy was running Windows 11. My problem is when I run a game on my new computer it goes to background processes (my old computer did not. Game downs ok but will no run on screen. Possibly not a windows problem but I thought worth asking. Ubisoft the game producers who you would expect to have the answers have given me poor help. At nearly 80 I am pretty computer literate but this has me baffled. Any help would be very much appreciated.

Answer 1

Hi,

I'm sorry to hear about the problem. Your laptop has an ARM processor, so the game won't start because you need an x86/x64 processor to run it. That's why you're having this issue.

Thanks

Answer 2

Answer 3

Game is Pax Romana

Answer 4

Answer 5

Hi,

Does this problem occur in any game or a specific Ubisoft game?

Search for msinfo32.exe in the search bar, take a screenshot, and post it here so we can see the correct laptop model or desktop configuration.

Thanks