Twitch cape code redeem issue

Question

the cape code from twitch says I redeemed it but it's not in my account

depicted is my minecraft account with the code unable to be redeemed, the account without the cape and my twitch with the drop reward

Answer 1

Hello, John V.

About a week ago, there was already a similar issue, that is, the problem is not an isolated one... You should clarify the legitimacy of the code in the Twitch technical support service, and also contact Minecraft support by filling out the form on the page: https://help.minecraft.net/hc/en-us/request/new?ticket_form_id=360001225811 (the page may take a long time to load due to verification)