Not receiving emails.

Question

I am not receiving emails from others in this account. This has been going on for quite some time.

Answer 1

Hi @Audrey Fullilove ,

There may be several reasons behind this issue, such as mailbox storage being full, emails being filtered (e.g., Junk/Other), or rules/block settings. I recommend reviewing and applying the steps in the Microsoft documentation linked below, including the interactive troubleshooter:
https://support.microsoft.com/en-us/office/can-t-send-or-receive-email-in-outlook-com-d39e3341-8d79-4bf1-b3c7-ded602233642

If you need more targeted guidance, feel free to share additional details (e.g., whether the issue affects all senders or specific ones, if emails appear in Junk/Other or not at all, whether this occurs on web, desktop, or mobile, any bounce-back errors, or recent changes like rules or blocked senders).

You can also contact Outlook.com support here if the issue persists:
https://support.microsoft.com/home/contact

Regards,
Burak V.