Sign-in failed Error code: AADSTS5000225

Question

I had an Azure tenant that was automatically blocked due to inactivity. My tenant is now deauthenticated and I cannot sign in.

When I try to create a new Pay-As-You-Go subscription with the same Microsoft account, I am told that i am not eligible

I cannot access the Azure support portal because it requires signing in, and my tenant is deauthenticated. Standard live chat support suggested using another account to access support, which seems like a circular problem.

Answer 1

Hello dan,

As an alternative, you can create new Azure Account using same email address. Follow below steps:

Open an in-private/incognito browser window (to avoid automatic sign-in via SSO).

Navigate to https://azure.microsoft.com/en-us/free/ to sign up for a free Azure account. Click on Try Azure for free button.

During the setup, you’ll be prompted to create a new directory (tenant). Once completed, you will become the Global Administrator of this new tenant, giving you full access to manage Azure resources.