DUPLICATE ACCOUNT

Question

I HAVE 2 ACCOUNTS . I CANT ACCESS 1 OF THEM AND NEED TO CANCEL 1 CAUSE IM CHARGED 2 TIMES. CAN I GET HELP?

Answer 1

If you are unable to access the Microsoft account that the Microsoft 365 subscription is linked to that you want to cancel, try using the account recovery form process on this link to recover access to the account.

https://support.microsoft.com/en-us/accounts-billing/manage/help-with-the-microsoft-account-recovery-form

If you are still unable to access the Microsoft account to cancel the subscription, this forum is just a user to user forum, no-one here has any account access, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option