NEED ACCOUNT SUPPORT

Question

I have been trying for months to get support in editing members of my account, because I am still paying for an employee to have 365 when she no longer works for me. I CANNOT access online support because I have to login, and my authenticator app doesn't show the code for me to login on the support website given. I CANNOT find anywhere on my account setting where to edit members of my account because microsoft interface doesn't make any sense. I've tried getting someone on the phone for hours over the past months and all I get is a bot telling me to go to the website, which I can't login to, and then says "thanks for calling microsoft, goodbye". I've called many different support numbers. I have been overpaying for over 6 MONTHS. I need a refund, and I will be switching platforms for email and cloud space because the lack of availability of a human being is absolutely ridiculous.

Answer 1

Hi @EMarigold,

I’m sorry to hear you're having trouble accessing your account. I understand how concerning and it can be to lose access to your Microsoft 365 tenant.

Because this issue involves administrative privileges and specific account-level security, I need to handle the next steps with extra care. To ensure our forum’s compliance and to keep your sensitive information fully protected, I have initiated a private message for your convenience and left a note there. At your earliest availability, please review that message so I can assist you more affectively.

To access your private messages, sign in to the Q&A forum using the account you used to post your question. Then, navigate to the Private Messages section to view and respond.

Thank you for your attention to this matter. I look forward to your response.