Outlook Issue

Question

When I try to sign on to outlook on my computer I enter the same userid i used to sign on to this and it just sits there with little dots running across the box under my userid

Answer 1

Try these steps in order on the same PC where Outlook is hanging at sign-in (dots running under the user ID):

1. Sign out of Office completely and sign back in
   • Open another Office app (for example, Word).
   • Go to File > Account.
   • Under User Information, choose Sign out for any accounts listed.
   • Close all Office apps.
   • Reopen Outlook or another Office app and sign in again with the same account used for the subscription.
   • This repopulates the identity registry settings and can fix stuck sign-in.
2. Use the automated Outlook account troubleshooter (for business accounts)
   • If this is an Office 365 for business account, go to the Outlook account troubleshooter page and sign in with the same account.
   • It can automatically fix profile, license, or connection issues such as repeated sign-in or failure to connect to the mailbox.
3. If Outlook closes or hangs shortly after opening
   • If Outlook opens and then closes or stops responding during sign-in, turn off Support Diagnostics:
     • Close Outlook.
     • Open Registry Editor (regedit).
     • Navigate to: HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Options\General
     • Create or edit a DWORD (32-bit) Value named DisableSupportDiagnostics and set it to 1.
     • Reopen Outlook and try signing in again.
   • After Outlook is working normally, remove this registry value later so Contact Support works again.

If the issue persists after these steps, use Outlook on the web (OWA) temporarily to access email while further troubleshooting (for example, with the automated troubleshooter or support).

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References:

• Outlook closes shortly after it is opened
• Fix Outlook account problems in Office 365 for business