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multi factor authentication

SAW HFH Board 0 Reputation points
2026-06-09T14:44:32.58+00:00

We are completely locked out as the MFA is associated with a phone number that no longer exists

Moved from Microsoft Security | Microsoft Authenticator

Microsoft 365 and Office | Subscription, account, billing | For business | Other
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  1. Jade Ng 12,820 Reputation points Microsoft External Staff Moderator
    2026-06-10T00:16:49.3633333+00:00

    Dear @SAW HFH Board,

    Thank you for reaching out regarding the MFA issue. I understand how impactful it is to be locked out, and I’ll do my best to assist you as quickly as possible.

    To better scope the situation and guide you to the right resolution, could you please help clarify the following:

    1. Are you using a work/school account or a personal Microsoft account?
    2. You mentioned “we are completely locked out” does this issue affect all users in your organization, or just specific users?
    3. If you are using work/school account, so are you currently an administrator of the tenant, or an end user?
    4. If you are an admin, are there any other global administrators in the tenant who still have access?

    I appreciate your cooperation and look forward to your reply.

    Your understanding and co-operation are highly appreciated. Thanks for your precious time. Have a nice day!

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