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Refund Request

Curt Foreman 0 Reputation points
2026-06-09T16:19:02.81+00:00

Excel will not download. I do not have the system requirements needed.

Microsoft 365 and Office | Excel | For home | iOS
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  1. Lester Bernard Reyes 82,095 Reputation points Independent Advisor
    2026-06-09T16:58:26.12+00:00

    Hi, I'm Bernard. I'm happy to help!

    Unfortunately, if the device does not meet the system requirements for the app, it will not be possible to install it. In this case, you may consider requesting a refund for the Office app you purchased.

    To request or get a refund, kindly follow the steps below:

    Go to: https://account.microsoft.com/services

    Look for the Microsoft 365 subscription you have.

    Click Manage > select Cancel, then follow the prompts to refund the subscription.

    Note: If there is no option for a refund, you may reach Microsoft Accounts and Billing support by following the steps below:

    Go to this link: https://support.microsoft.com/home/contact

    In the search bar, type in your issue, then hit enter.

    Scroll down to the bottom and select the blue button "Contact Support"

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  2. AI answer

    2026-06-09T16:19:15.2933333+00:00

    A refund can’t be processed directly here. If the device doesn’t meet the system requirements and Excel (Microsoft 365/Office) can’t be installed, the purchase and subscription need to be managed through the Microsoft account and standard subscription/refund process.

    1. Sign in to the Microsoft account that was used to buy the subscription and check the active subscriptions and charges at the Services page: https://account.microsoft.com/services
    2. Follow the steps in the cancel/refund guidance to see if the subscription is eligible for a refund: https://support.microsoft.com/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b
    3. If self-service options do not show a refund path, contact Microsoft Support from the same account for further help.

    If the device cannot run the full desktop apps because it does not meet system requirements, Excel can still be used via the free Microsoft 365 apps in a browser on supported devices, as described in the system-requirements and install-troubleshooting articles.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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