storage misinformation

Question

MIcrosoft one drive says I am over my storage and when I check it is says I have used <0.1 of 5GB. I want this fixed so I do not get constant demands to buy storage. Also if there are photos in one drive they need to be deleted.

Answer 1

Files in OneDrive are stored in the cloud at onedrive.com and also in your computer's OneDrive folder, located at ThisPC>C:>Users>username>OneDrive.

Do not delete any files in OneDrive unless you intend to get rid of them. Instead, turn off folder backup in the Manage Backup settings. After backup has been disabled, move your files back to their default locations in File Explorer.

Manage your OneDrive backup preferences in Manage Backup: https://support.microsoft.com/en-us/office/back-up-your-folders-with-onedrive-d61a7930-a6fb-4b95-b28a-6552e77c3057

Answer 2

this is horrid. i dont want users to do your work... answer my question. bad customer service.