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LisaMarieKrber-9629 avatar image
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LisaMarieKrber-9629 asked emilyhua-msft commented

Mac: Nach Update erkennt Word Lizenz nicht mehr an

Hallo,

mein Word-Programm hat vorhin ein automatisches Update durchlaufen.
Nach Beendigung des Updates kann ich nun keine Dateien mehr bearbeiten. Mein Account ist Teil einer Schullizenz, sodass bis vor diesem Update alle Bearbeitungsfunktionen möglich waren. Mit diesem Account habe ich mich wieder angemeldet, jedoch kann ich trotzdem nichts bearbeiten. Was kann ich nun machen?

Vielen Dank!

office-word-itprooffice-for-mac-itpro
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emilyhua-msft answered emilyhua-msft commented

@LisaMarieKrber-9629

Currently in Microsoft Q&A we only support English, could you please edit your question into English?Thanks for your understanding.

Via the translation tool, I get the following content, please check whether there is any misunderstanding.
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Is there any error message when you edite your Word documents?
If yes, please translate it to us for further analysis.

What version of Office are you using?
I suggest you check the version number and share with us.

It's recommended to download and run the license removal tool to remove Office license files on a Mac.
And then, please sing your account into Office apps again to check this issue.

If nothing helps, please uninstall the Office first, download Office directly by signning your account into www.office.com, I suggest you re-install Office.
For more inforamtion, pelase refer to: Download and install or reinstall Microsoft 365 or Office 2021 on a PC or Mac.


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@LisaMarieKrber-9629
I am checking this thread.
Please check whether my information is helpful, any issues welcome to post back.

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