Parental safety problem

Question

Hello there
[Moderator Note: Personal Info Removed]@gmail.com is my kids account but suddenly when i saw at organizer safety i saw an unknown email which was [Moderator Note: Personal Info Removed]@gmail.com was controlling my kids account, the the organizer is not my account

Please anyone can help me to remove the organizer and put a new one, i think someone hacked the parental safety check help me

Answer 1

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.  

---

Hello Axo Gz

I understand how worrying this is, especially since it involves your child’s account and an unknown organizer appearing in Microsoft Family Safety.

In Microsoft Family Safety, only an account with the Organizer role can remove a child/member from a family group. If the organizer shown is not your account, you may not be able to remove it directly from your side. The correct next step is to secure the affected accounts first, then contact Microsoft Support for further assistance on this issue:

Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.  

1. Open a website link - Contact - Microsoft Support 
2. In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below. 
3. In this section, you will need to sign in to your Microsoft account. 
4. Select "Microsoft 365 and Office" under Products & Services, select "Technical Support" as the category, and click to confirm 
5. You can select " Chat with a support agent in your web browser " to access the chat window. 

I hope you can get the support you need, have a nice day.