ClimpChamp

Question

I have been trying for 2 hours to get Microsft Clipchamp to open. It seems to open but everything remains blank after that.

Answer 1

Hi,

You're not alone. It appears that there is currently an issue affecting access to this feature or service for multiple users. At this point, there isn't much that can be done on the user side, and we'll likely need to wait for Microsoft to investigate the problem and deploy a fix before normal access is restored.

For reference, here's another thread where users are reporting the same issue.

https://learn.microsoft.com/en-us/answers/questions/5918721/clipchamp-doesnt-work-at-all-on-my-account

Answer 2

nope the Microsoft bot wasn't helpful. It's down today.

Answer 3

Try the following steps in order; test Clipchamp after each step:

1. Make sure Edge or Chrome is fully up to date
   • In Edge: select the three dots (…) → Help and feedback → About Microsoft Edge and let it update if needed. Steps in Chrome are similar.
2. Refresh and reopen Clipchamp
   • If Clipchamp shows a blank screen, press Ctrl+F5 or use the browser reload button.
   • If that does not help, close the tab, go back to the Clipchamp projects overview page, reload that page, then reopen the project.
3. Clear browser cache and restart the browser
   • Follow the steps in the Edge or Chrome articles for clearing cache, and be sure to select:
     • Time range: All time
     • Only Cached images and files (no need to clear other data).
   • After clearing, type edge://restart (Edge) or chrome://restart (Chrome) in the address bar and press Enter, then open Clipchamp again.
4. Disable or whitelist browser extensions
   • Privacy, ad‑blocking, or translation extensions can block Clipchamp and cause a blank screen.
   • Either temporarily disable extensions, or add Clipchamp as an allowed site:
     • Personal version: whitelist https://app.clipchamp.com/.
   • Restart the browser and try Clipchamp again.
5. Free up memory and disk space
   • Close other browser tabs and apps so more RAM and GPU are available.
   • Keep the Clipchamp tab in the foreground while testing.
   • Ensure there is more free space on the internal drive than the total size of the video files being edited.
6. Clear Clipchamp site data (advanced)
   • Ensure original media files are safely stored outside Clipchamp first, because they might need to be relinked later.
   • Open Developer tools (three dots → More tools → Developer tools).
   • Select the Application tab → Storage → Clear site data.
   • Refresh the Clipchamp page and try opening the editor/project again.
7. Check hardware requirements
   • Confirm the device has at least 8 GB RAM (16 GB or more recommended), is 64‑bit with a 64‑bit OS and 64‑bit Edge/Chrome, and has a reasonably recent graphics card.
   • If the PC is older or under‑spec, Clipchamp may freeze or stay blank; trying on a newer machine or the Clipchamp desktop app for Windows can help.

If the desktop app is available on Windows 10/11, try launching or updating it from the Microsoft Store as an alternative to the browser version.

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References:

• What to do if your Clipchamp project or assets aren't loading
• Make sure Clipchamp works well for you
• Why is my hardware unsupported?