Microsoft Authenticator app doesnt show codes for signing in

Question

im trying to log in into my onedrive account but it asks for a code from authenticator app on my phone. which i dont have access to

On my authenticator app i have 2 email adresses. 1 main and 1 school. today the school one appeared there without me noticing but it may have been due to logging into powerpoint on my phone. anyways, The school account doesnt show a One-time password code unlike my main account. in the app when opening the school email it shows ways to sign in or verify "connected account, this app is used to sign in to other apps on this device" then it shows other ways to sign in "Create a pass key / Set up a 2-step verification / Set up Passwordless sign-in requests" then it shows manage "change password / update security info / Review recent activity / reset device notifications" all options require me to log into the account on a website but thats impossible since i need to fill in the code from authenticator app to log in

theres no problem with Notifications not showing up, no problem with device time, no problem with old version of app and no problem with getting into the app, etc. Of course im logged out of every possible place with that email. pc phone browser etc. etc. i would like to clarify the email im trying to log into is my school email of which i know the password to, and used for 3 years or so, and the email im writing this Question with is my main account unrelated to this situation.

Answer 1

For a work or school account, the Microsoft Authenticator app can be configured in two different ways:

1. As a notification-only method (approve/deny prompts, passwordless sign-in, passkeys, etc.). In this mode, the account entry in Authenticator does not show a 6‑digit one-time password (OTP) code.
2. As a TOTP (time-based one-time password) method, which shows a 6‑digit code that changes every 30 seconds.

From the description, the school account in Authenticator is set up only for notification/passwordless use, not for OTP codes. That is why no “One-time password code” line appears for that account, while it does for the main account.

Because the school account is also configured to require Authenticator to sign in, and there is no OTP code configured, the only ways forward are:

1. Use an alternative verification method (if any were set up):
   • On the sign-in page for the school account, choose “Sign in another way” (or similar) and look for options like SMS, call, or email code.
   • If any of these are available and accessible, use them to complete sign-in and then adjust the Authenticator/MFA settings (for example, add an OTP method or change the default method).
2. If no alternative method works or exists, contact the organization’s IT/help desk:
   • For work or school accounts, only the organization’s administrator or help desk can clear or reset multifactor authentication settings when the configured method blocks access.
   • They can clear the existing Authenticator registration or MFA settings for the school account. After that, at the next sign-in, the account will prompt to register MFA again, and the desired method (notifications, OTP codes, etc.) can be set up from scratch.

If the Authenticator app entry for the school account does not show a “One-time password code” line at all, and there is no alternative sign-in method available, self-service recovery is not possible; the account owner must work with the school’s IT support to reset MFA on the tenant side.

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References:

• Microsoft Authenticator FAQs
• Use a screen reader to set up and troubleshoot multifactor authentication
• Common problems with two-step verification for a work or school account
• Microsoft Authenticator app doesn't show 6-digit OTP code - Microsoft Q&A