OFFLINE ACTIVATION OF MICROSOFT WINDOWS AND OFFICE PRODUCTS ON TELEPHONE NOT WORKING

Arvind Kumar 0 Reputation points
2026-06-13T06:07:16.03+00:00

I am writing to seek guidance regarding the activation of Windows 11 after or 24 H2 version on standalone machines within our organization.

These systems are not connected to the internet due to organizational security policies. Previously, we were able to activate Windows via phone using the activation portal (https://aka.ms/AOH). However, this method no longer appears to be working.

We do have the Installation IDs available for these systems. Could you please advise on the current process for activating Windows in such offline environments?

Windows for home | Windows 11 | Licensing and activation
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  1. AI answer

    2026-06-13T06:07:30.1833333+00:00

    For offline (standalone) Windows and Office activation, the traditional automated phone workflow has been replaced by the Product Activation Portal. Offline activation is still supported, but the human operator must now use the online portal instead of the old telephone automation.

    Key points for the new process:

    1. Use the Product Activation Portal
      • Go to the Product Activation Portal: Product Activation Portal.
      • A human operator completes the CAPTCHA and signs in with one of the supported account types (personal Microsoft account, work or school account, Microsoft Entra ID account, or Azure Government tenant account).
      • The sign-in account is only for secure portal access and is not tied to the product license.
    2. Use Installation IDs from offline machines
      • For standalone, non‑internet‑connected devices, continue to generate the Installation ID on each device as before (using the Windows activation UI or SLUI 04 where applicable).
      • Instead of entering the Installation ID into an automated phone system, the operator enters it into the Product Activation Portal.
      • The portal returns the Confirmation ID, which can then be typed back into the offline device to complete activation.
    3. Windows and Office volume scenarios
      • For enterprise/volume scenarios (for example, KMS host keys used with Active Directory‑based activation), the KMS host key/CSVLK itself must now be activated online or by using the Product Activation Portal, not the legacy phone automation.
      • Once the KMS host is activated, offline domain‑joined clients can continue to activate via Active Directory‑based activation as before.
    4. Existing offline environments
      • Offline activation capabilities remain supported; there is no requirement to connect the standalone machines to the internet.
      • The change is only in how the operator obtains the Confirmation ID (portal instead of automated phone system).

    If activation still fails after using the Product Activation Portal with the Installation IDs, contact Microsoft support directly for the specific keys or products in use.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. DaveM121 919.3K Reputation points Independent Advisor
    2026-06-13T06:40:21.6233333+00:00

    Microsoft deprecated the phone activation service in January, you mention the activation portal, that is the method they now provide for offline activation, is this the activation portal you have already tried to use for offline activation?

    https://visualsupport.microsoft.com/

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