Touch screen not working

Question

I cannot get my touchscreen to work; all settings touchscreen settings are enabled.

Answer 1

Hi,

To better assist you and guide you to the right solution, could you please check and confirm the following details?

• When did your touchscreen last work properly, and were there any changes made to your computer before the issue occurred?
• What is the make and model of your device? In the search bar, type MSINFO32 and press Enter. Please share a screenshot of the System Information window.

Answer 2

Try these steps in order on Windows 11:

1. Restart the device

• Fully restart Windows (not just sign out) and test the touchscreen again.

2. Check for Windows and driver updates

1. Right-click the Start menu and select Settings > Windows Update > Advanced options (or use the shortcut: Windows Update Advanced options).
2. In Windows Update > Advanced options, make sure Receive updates for other Microsoft products is On.
3. Under Additional options, select Optional updates.
4. Select all optional updates, then choose Download and install.
5. Go back to Windows Update and select Check for updates.
6. Install all available updates.
7. Restart the device and test the touchscreen.

3. Confirm the touchscreen is enabled in Device Manager

1. Right-click the Start menu and select Device Manager.
2. Expand Human Interface Devices.
3. Right-click HID-compliant touch screen and select Enable device if available. If it already shows Disable device, it is enabled.
4. If there are multiple HID-compliant touch screen entries, repeat for each.
5. Test the touchscreen.

4. If still not working after updates

• Follow the additional troubleshooting in What to try if a touchscreen doesn't work in Windows.
• If it is a Surface device, also see the Surface-specific touchscreen guidance in the references below.

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References:

• What to try if a touchscreen doesn't work in Windows
• Enable and disable a touchscreen in Windows
• How to fix touch issues on your Surface touchscreen