Hi,
I noticed that you said it is tied to Windows Hello. In real, That is your pin which is also used for other Microsoft services, so you are unable to delete that. Keep it as it is.
can't remove this passkey
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 57.00000000000001%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Cody Ni
0
Reputation points
I have this passkey that has been stuck onto my device. I have tried clearing TPM, contacting microsoft support, switching to a local account then trying to delete it, clearing credentials, and removing my pin. This passkey is for login.microsoft.com and I believe it is stored only on this pc since it is not on the Windows Security section on the webpage. I also believe it is tied to Windows Hello.Screenshot 2026-06-14 125924.png
Windows for home | Windows 11 | Security and privacy
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Cody Ni 0 Reputation points
2026-06-14T17:08:16.47+00:00 "This passkey can't be deleted because it's required to sign in to this device."
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2 answers
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 72%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Sumit D - IA 170.7K Reputation points Independent Advisor2026-06-15T07:01:21.4933333+00:00 -
Sumit D - IA 170.7K Reputation points Independent Advisor
2026-06-14T17:43:22.5033333+00:00 Hi,
Does that email account exist in Settings > Accounts > Email & accounts? After removing the account, the passkey deletion should work or it should simply get deleted automatically.
I’m eager to hear back and work together to find a solution.
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Cody Ni 0 Reputation points
2026-06-14T17:47:42.08+00:00 Hi, the problem is I created a local account and removed my microsoft account from my pc to try to delete the passkey but the passkey just disappeared. However, when I signed back into my Microsoft account on my pc, the passkey appeared again.
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Cody Ni 0 Reputation points
2026-06-14T17:57:59.83+00:00 I have tried that solution atleast 3 times and it did not work.
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