Onedrive cannot log in

Question

Onedrive cannot log in

Clark 1

Hello, recently I've been having login problems with OneDrive, showing "The service is currently experiencing a large number of requests, please wait a few minutes and try again, error code: 0x8004e4d5", and I can't login to the web version of OneDrive, this problem has been going on for a week. Unfortunately, I can't contact my administrator anymore, and since there are a lot of important files on my network drive, I need to download them, what should I do with my problem in this case. Thanks!

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Answer 1

Viki Ji_MSFT 4,471

Hi @Clark ,
Welcome to Q&A forum!

According to your desription, I want confirm the following inforamtion with you.

Are you using the Onedrive for Business? How and where did you get the OneDrive account?
Are there any error messages when trying to log in to OneDrive online?

If you cannot log in to OneDrive online, it is not ruled out that it is caused by your account.

Please make sure you are trying log in the correnct account.
I also suggest that you try to connect other networks to check this issue. If condition permits, you could also try to log in OneDrive on the another PC to check again.

Besides, please check if Rena Yu's suggestions in this thread is helpful to you.

Any updates, please let me know.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
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Clark 1 Reputation point

2021-10-18T10:34:54.387+00:00

Hi, VikiJi,

thank you for your reply, yes i am using the Onedrive for Education, i got the account in Taobao.com. The error shown on onedrive online is that an unknown error occurred, please wait for some time before logging in again. I read Rena's reply carefully and unfortunately I have no way to contact my global administrator again either. I wonder if it is possible to get Microsoft to open access to me again so that I can possibly back up my important data stored in onedrive?
Viki Ji_MSFT 4,471 Reputation points

2021-10-19T10:05:52.567+00:00

Hi @Clark ,
Thanks for your reply.
Since we are focused on general issues about OneDrive client, including deployment, installation, and troubleshooting like file synchronization. I would suggest you contact Microsoft Support directly for more help.
Thanks for your understanding.
Hope you can solve your issue as soon as possible.

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Onedrive cannot log in

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