MUGGED BY MICROSOFT

Question

I tried to purchase M635 yesterday and I thought I had, however, all you did was sell me Windows 11 for £119 which I was already using on my computer. I want my money back and having gone around in circles for hours trying to find live chat or a phone number I just want a refund and as little to do with Microsoft as humanly possible.

Answer 1

Hello, I’m Virginia a fellow Windows user.

It looks like you purchased the Windows 11 Pro upgrade.

You should be able to obtain a refund via your account:

https://learn.microsoft.com/en-gb/answers/questions/5668000/refund-of-windows-10-11-purchase

If not then you’ll need to contact support - link on the above page.