website wont load

Question

I HAVE BEEN TRYING TO GET A WEBSITE TO LOAD ON MY LAPTOP, CHEWY.COM. IT ONLY SHOWS A WHITE SCREEN AND THE TWIRLING OF TRYING. I HAVE DONE EVERYTHING I CAN TO FIX IT, CHANGED BROWSERS, WENT INTO PROXY, CLEARED CACHE, THE WHOLE NINE YARDS. ONE TIME IT WILL SHOW IN ADDRESS BOX ''CONNECTION NOT SAFE'' OTHER TIMES IT SHOWS THE LOCK AND ITS ALL CLEAR. I HAVE NO IDEA HOW TO FIX THIS AND IT IS DRIVING ME NUTS. HELP PLEASE. IN CASE I DID THIS WRONG, AND CANT FIND IT AGAIN TO FIND ANY ANSWERS GIVEN, PLEASE JUST EMAIL ME AND TELL ME YOUR SOLUTIONS, I REALLY AM AT MY WITS END. I CAN GET TO IT ON MY CELL PHONE, JUST NOT MY LAPTOP, I HAVE NO IDEA WHAT HAS HAPPENED OR WHAT I MAY HAVE DONE. I WAS ON THE SITE AND I CANT REMEMBER WHAT HAPPENED BUT WHEN I WENT BACK IT STARTED THIS. IM TOTALLY LOST. PLEASE HELP. MY EMAIL IS ******@yahoo.com. please help

Answer 1

Hi. I'm David, and I'm happy to help you.

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To be able to assist you better, please clarify the following:

• Do you have a third-party antivirus installed? If yes, which one?
• Do you have any VPN software installed? (Even if it's not running at the moment) If yes, which one?

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Looking forward to your reply.