CoPilot something went wrong error

Question

Since Friday (6/12), every time I try to use CoPilot it will generate a response and then will quickly delete and show up with a "something went wrong" error. Any ideas on how to resolve or troubleshoot and welcome - thanks!

Answer 1

Good day @Claudia, and I appreciate the clear explanation of your concern.  

Currently, there is a known service incident affecting Microsoft 365 Copilot Chat, where users may be unable to submit prompts and could receive an error message stating "Something went wrong". 

Your organization's IT administrator can track updates and detailed status information by referencing Issue ID CW1391746 in the Microsoft 365 admin center > Service Health. 

In case you do not know who is your IT admin, kindly refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support  

In the meantime, you may wait for some time and try again later. You can also try basic troubleshooting steps such as clearing your browser cache or using an InPrivate/Incognito window, then signing in again at office.com to retry Copilot Chat. 

At this stage, no further action is required on your part. Once the service is fully restored, Copilot Chat should resume normal functionality. That said, I kindly hope you can remain patient a little longer while the engineering teams continue working hard to fully restore the best possible experience for all users. 

As community moderators, we kindly ask for your understanding that our access to internal development details is limited. Our primary role is to guide users toward the appropriate resources and support channels. While we may not have visibility into performing deeper backend analysis, we’ll continue doing our best to support you within the scope of our responsibilities.  

Also, as many members of the community may not yet be aware of this incident, this information may be useful. Sharing or highlighting this response can help bring greater visibility to the issue, making it easier for others who are experiencing similar challenges to find relevant information and support.   

I hope this provides enough clarity and helps you stay inform with your current situation. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.    

Thank you for your patience and understanding.   

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