customer services help

Question

I am having trouble with my Copilot working with my email I call in last week and was corrected but now it is not working again can someone please call me

Answer 1

I called someone last week and they were able to help me

Answer 2

Phone calls can’t be made, but there are support options to get Copilot working with email again.

1. Run Copilot troubleshooters
   • Open the Get Help app on the device.
   • In the search box, type Copilot License Troubleshooter if Copilot is missing in Outlook or other Microsoft 365 apps, then follow the steps.
   • If Copilot appears but won’t respond or connect, search for Copilot connectivity troubleshooter in Get Help and follow the steps. This checks for firewall or network issues.
2. If Copilot is still not working in Outlook
   • If Copilot was recently enabled or the license was recently changed, allow some time for the license to propagate.
   • If Copilot is missing, disabled, or giving errors like “Something went wrong. Let’s try again,” there may be licensing, account, connectivity, or update-channel issues. In that case, contact Microsoft support through the Help/Support option in Microsoft 365 or Outlook so an agent can review the account and configuration.
3. If direct assistance is needed
   • For home users, use the Get Help app or the support/contact options in Outlook or Microsoft 365 to reach a support agent.
   • For business users, contact the organization’s Microsoft 365 admin and ask them to open a support request with Microsoft.

If accessibility assistance is required (for example, using a screen reader in Outlook), contact the Microsoft Disability Answer Desk using the options listed in the accessibility articles.

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References:

• Copilot troubleshooters
• Copilot is missing, disabled, or doesn't work correctly
• I am getting license validation errors with Copilot
• Use Copilot in Outlook with a screen reader
• Use Microsoft 365 Copilot in Outlook Calendar with a screen reader
• Basic troubleshooting for Dragon Copilot