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Sree20212021 avatar image
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Sree20212021 asked Sree20212021 commented

Update issue

We setup the administrative template profile and applied to few Devices.
It installed Successful on all the devices. However the Device still shows as exposed on Microsoft 365 Defender.

Update Channel: see attached, it was setup on 14/09/21, we see that there was latest vulnerability from 24/09/21 (See attached Discover vulnerabilities).

Check there Version that are currently on our devices, only 124 devices that are not exposed or in the updated version,

Our Devices are not updating

The Update we created installed successfully as per attached “Intune App MS ODT” however it has not updated the MS Office, see version attached “Update not working:

office-itpro
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Hi @JustinMicheal-7973 ,

Welcome to our forum!

Looks like your issue is more related to office update. Please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client. In order to better solve your problem, I will remove "office-outlook-itpro" and add "office-itpro" tag.

Thanks for your understanding and hope your question will be resolved soon!

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1 Answer

VikiJi-MSFT avatar image
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VikiJi-MSFT answered Sree20212021 commented

Hi @JustinMicheal-7973,
Welcome to Q&A forum!

==================
Update:

According to the screenshots you provided, the update policy seems to have been pushed successfully.
After the Intune policy is created and assigned, please check the Intune registry key to confirm that the policy has been applied. Then please force the Office synchronization to update account information.
For more detailed steps, please refer to the following official KB.
Use Update Channel and Target Version settings to update Microsoft 365 with Microsoft Intune Administrative Templates

If the issue persists, how did you update Office before?
Please check to make sure that none of the settings in Group Policy prevent Office updates. I also suggest that you go to Group Policy to enable the "Enable Automatic Updates" policy to check.
142739-image.png

Any updates, please let me know.


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The Update we created installed successfully as per attached “Intune App MS ODT” however it has not updated the MS Office, see version attached “Update not working:.141340-update-not-working.png141368-intune-app-ms-odt.png

We are not changing the Channel. All we want is to get the MS Office app automatic update for our MS office apps.

We have setup a Administrative templete

Can we know why this does not update although it shows as successful.

I want to get the MS Office app automatic update for our MS office apps.
want to know why it does not update although it shows as successful.


141418-administrative-templete-2.png141300-propeties-2.png


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Hi @JustinMicheal-7973,
Thanks for your clarification.
Since we currently do not have a similar test environment, I will contact my colleagues to research this case together.
Any updates, I will post back here. Thanks for your understanding.

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any update

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