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Question

i found out ive been logged out of my account and when i try to log back in it tells me i have a wrong password, when i try to reset the password it says account doesnt exist, and when i went to check my email i found whats in the image below .

[Moderator edit: Changed tags from: Microsoft Security | Microsoft Identity Manager ]

Answer 1

Hey there, mallal sifaw

Your Microsoft account was compromised and taken over by an attacker. When this happens, the attacker usually replaces your security information with their own, enables two‑step verification, changes the password, and then updates the account aliases and sign‑in preferences. Once these changes are made, recovering the account becomes extremely difficult.

Attackers also commonly delete emails, folders, billing information, and personal details. This removes the historical data that Microsoft uses to verify ownership, which makes the recovery form much less likely to succeed.

To try and get your Microsoft account back, please complete the account recovery form here: https://support.microsoft.com/en-us/accounts-billing/manage/help-with-the-microsoft-account-recovery-form

You will need to enter the current Microsoft account alias that the attacker has changed it to. Once you have entered this email, the web page will display the account recovery form. You will want to try and provide as much accurate information as you can, the more historical details you can supply, the better the chance of success. However, if the attacker has changed most of the security info, recovery may not be possible.

If the attacker enabled two‑step verification using their own methods, Microsoft cannot remove or bypass it. If this is the case, the recovery form will not work.

For more information on how to complete the account recovery form, please visit this article: https://support.microsoft.com/en-us/accounts-billing/manage/help-with-the-microsoft-account-recovery-form

I hope you are able to get your account back,
Nathan