Troubleshooting sound problems doesn't work

Question

Troubleshooting sound problems doesn't work

Adite Banerjie 0

Hi. The sound on my desktop doesn't work. I have been using Windows 11. So every time I start my computer I can't hear anything - neither through the speakers nor through headphones. I have to troubleshoot every time I start the computer. But now that's not working either. I contacted Microsoft support team. They did some updating of drivers but still no sound. Now if anyone here can help me out, I would be very grateful. Thanks.

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3 answers

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Answer 1

David-M 115.2K Independent Advisor

Thanks for the clarifications.

In this case, it's probably an issue with the device's audio driver. A clean reinstall of the driver should help.

The procedure I will suggest below is different from a simple driver update and, in my experience, is more efficient at fixing audio driver issues.

I suggest you clean reinstall the audio driver as instructed below.

Download the latest audio driver from the Dell website (link below), uninstall the current driver, restart your computer, and install the driver you downloaded.

https://www.dell.com/support/product-details/en-us/product/inspiron-27-7720-aio/drivers

Driver name: Realtek High Definition Audio Driver

Version: 6.0.9954.2

(Run the downloaded EXE file and follow the on-screen instructions to install the driver.)

You should be able to uninstall the current Realtek driver in "Settings > Apps > Installed apps". It should be named "Realtek Audio Driver" or "Realtek High Definition Audio Driver".

(If you can't find the driver to uninstall, install the driver I suggested in the link above.)

After reinstalling the driver, restart (not shutdown) your PC and see if the audio will work properly.

Note: You may need to disconnect and reconnect your headphones/speakers for it to work.

If the problem persists, please let me know.

Feel free to ask any questions you may have.

Standard Disclaimer: There is a link to a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Adite Banerjie 0 Reputation points

2026-06-17T14:26:35.7533333+00:00

Followed your steps. Didn't work. :(
David-M 115.2K Reputation points Independent Advisor

2026-06-17T15:28:32.5733333+00:00
Please open the Device Manager (Press "Windows + X" and select "Device Manager") and see if there are any devices labeled "Unknown device" or with warning signs. Click the arrow to the left of each category icon to expand it and see the devices it contains.

Share a screenshot of what you find.

Also, share a screenshot of the "Playback" tab of the sound options.

Press "Windows + R", type mmsys.cpl and press Enter;

Select the "Playback" tab and take the screenshot.

Looking forward to your reply.
Adite Banerjie 0 Reputation points

2026-06-17T16:35:29.8233333+00:00

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Adite Banerjie 0 Reputation points

2026-06-17T16:36:04.89+00:00

a3d8754d-2229-407b-85ca-713ba8f09684~1.jpg
Adite Banerjie 0 Reputation points

2026-06-17T16:37:52.22+00:00

a3d8754d-2229-407b-85ca-713ba8f09684~1.jpg
David-M 115.2K Reputation points Independent Advisor

2026-06-17T16:45:46.7933333+00:00

Thanks for the screenshots.

The first screenshot only shows the Device Manager categories. Have you expanded each one to see if there are any devices labeled "Unknown device" or with warning signs?

Regarding the screenshot of the sound options, the headphones appear to be disconnected. I only see the speakers connected, which are probably the integrated ones from your all-in-one.

If you play music or a video, do the bars on the right side of the device show any activity?

Looking forward to your reply.
Adite Banerjie 0 Reputation points

2026-06-17T17:05:22.28+00:00

Yes, I expanded them and it says "this device is working properly". I connected my airdopes and I can hear audio. But I can't hear anything from the computer.
David-M 115.2K Reputation points Independent Advisor

2026-06-17T17:38:23.2966667+00:00

Thanks for the update. It is great to know that the audio works perfectly through your Bluetooth earbuds (airdopes). This confirms the Windows audio system is fully active and successfully generating sound now.

To make sure there is no misunderstanding: when you say you cannot hear anything "from the computer", do you mean the physical built-in speakers of the All-in-One?

If so, please take another close look at that sound options window (mmsys.cpl) while playing a video or music in the background:

Look at the right side of Speakers (Realtek(R) Audio), right where the red box was highlighted in the previous screenshot. Are those green volume bars moving up and down while the music plays?

Looking forward to your reply.
Adite Banerjie 0 Reputation points

2026-06-18T03:21:33.49+00:00
I'm referring to built in speakers of the computer. 2. As suggested by you, played a video in the background. The green volume bars are moving up and down but I can't hear anything.

Answer 2

Adite Banerjie 0

Hi David. They are connected via Bluetooth No, there isn't an X on the speaker icon.
I get a message: Windows cannot find msinfo...

David-M 115.2K Reputation points Independent Advisor

2026-06-16T17:51:57.3133333+00:00
Thanks for the clarification.

Regarding the error message, please make sure you typed msinfo32 (with the "32" at the end) in the Run dialog. If you only type "msinfo", Windows will show that error. Please try it again when you can.

Since both your speakers and headphones are connected via Bluetooth and there is no "X" on the volume icon, the problem is very likely related to your Bluetooth adapter or the Windows Bluetooth services failing to start properly on boot.

Let's try a couple of steps to check the Bluetooth status:

1 = Check the Bluetooth Support Service

Press Windows + R, type services.msc and press Enter;

Scroll down and look for Bluetooth Support Service;

Right-click it and select Properties;

Change the Startup type to Automatic;

If the service status is stopped, click Start. Click Apply and OK.

2 = Check Device Manager

Press Windows + X and select Device Manager;

Click on the "View" menu and select "Show hidden devices";

Expand "Bluetooth";

(If you don't have the Bluetooth category, let me know.)

If the Bluetooth adapter is listed, right-click and select Properties. Check for an error in Device Status. If you see an error under Device Status, please share a screenshot.

If you can't identify the Bluetooth adapter, please share a screenshot of the devices under the Bluetooth category.

Use the shortcut "Windows + Shift + S" to use the screenshot tool.

Please let me know how it goes and if you manage to open the System Information window this time.

Feel free to ask any questions you may have.
Adite Banerjie 0 Reputation points

2026-06-17T03:01:03.64+00:00

IMG_20260617_082609330_HDR.jpgCouldn't identify the adapter. Please check attached screenshot. Thanks.
Adite Banerjie 0 Reputation points

2026-06-17T03:09:38.65+00:00

Sending you system informationfa2c86d2-b71d-4785-8670-85966feeefb3~1.jpg
David-M 115.2K Reputation points Independent Advisor

2026-06-17T12:23:05.6266667+00:00
Sorry for the delay in reply. I've been offline.

Thanks for the screenshots.

The Bluetooth adapter on your device is the Intel(R) Wireless Bluetooth(R). According to the Device Manager screenshot, Windows shows it as running normally without any error flags.

To help isolate whether this is a general Windows audio issue or strictly related to Bluetooth, please try these two tests:

Test other Bluetooth devices: Are you able to connect and use any other Bluetooth devices (such as a mouse, keyboard, or phone) with the computer?

Test the built-in speakers: Since this is an All-in-One PC, it has its own built-in physical speakers. If you disconnect the Bluetooth headphones/speakers and switch the Windows playback device back to the internal audio, does the sound work?

Looking forward to your reply.
Adite Banerjie 0 Reputation points

2026-06-17T13:34:38.22+00:00

Hi David. No problem about the delay in reply.
Bluetooth devices such as mouse, keyboard are working fine. But inbuilt speaker (Realtek Digital) doesn't work.

Answer 3

David-M 115.2K Independent Advisor

Hi. I'm David, and I'm happy to help you.

To be able to assist you better, please clarify the following:

Do your speakers/headphones have a standard audio connector (Jack connector) or USB connector, or are they connected via Bluetooth?
Is there an X in the speaker icon next to the clock?

Also, share a screenshot of your system information.

Press "Windows + R", type msinfo32 and press Enter.

Maximize the window and use the shortcut "Windows + Shift + S" to use the screenshot tool.

Looking forward to your reply.

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Troubleshooting sound problems doesn't work

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