Groupme login

Question

Trying to log back into groupme but it sends a code to my phone but I can't access it right now because of the recent software update and my screen not working. Is there a way to make it send the code to my email instead?

Answer 1

Sorry to hear you're having trouble.

If there is no option to 'Try Another Way' when requesting your pin then you may want to try contacting GroupMe support via this link https://support.microsoft.com/en-us/groupme/how-do-i-contact-groupme-customer-services

However, please note that they are aware of log in issues with the app at the moment. While waiting to contact support I'd like to recommend reading through this post https://support.microsoft.com/en-us/groupme/groupme-log-in-issues

Answer 2

GroupMe sign-in and verification are tied to the phone number or email that was originally set up for the account. The provided information only covers:

• Verifying a college/university email for GroupMe Communities (via Discover on the web) using a PIN sent to that school email.
• Phone-number verification using a PIN sent by SMS, with guidance to contact support if the PIN is not received.

It does not describe any way to switch an existing login verification code from SMS to email when the phone is unavailable.

Given the constraints, the only supported path in this scenario is to contact GroupMe support so they can review available recovery options for the account.

Use the in-product or web “contact support” option described in the articles to reach them.

---

References:

• How do I validate my college or university email in GroupMe?
• What do I do if I didn't receive my GroupMe PIN?