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(MacOS) Remote Desktop Application freeze, causing other applications to freeze

Grant Wade 1 Reputation point
2021-10-15T15:49:02.673+00:00

I've been running into the same occasional application freezing as a couple other posters, the issue is while connected to another computer over RDP. While the Remote Desktop application is unresponsive this also causes Slack to freeze, a force close of Remote Desktop fixes the issue for a while. This can happen while connected to remote Windows 10 and Linux (XRDP) systems. To try and fix the issue myself I have reinstalled the application multiple times and even restored the computer to factory state (it needed it anyways). I initially ran into this issue a couple of weeks ago. Also the RDP sessions are over a Wireguard VPN, but I have been able to reproduce the issue with the VPN off connecting to a local Windows computer.

Host Hardware: MacBook Air M1 2020
OS Version: macOS Big Sur 11.6
Remote Desktop Version: v10.6.8 (1914) Universal Binary
Slack Version: v4.20.0 Universal Binary
WireGuard Version: v1.0.15

Some similar posts:
https://learn.microsoft.com/en-us/answers/questions/565240/microsoft-remote-desktop-freezes-constantly-apple.html
https://learn.microsoft.com/en-us/answers/questions/586332/remote-desktop-for-mac-freezing-issues-with-slack.html

My issue and the two in the posts above all seem to be using a VPN and MacOS Big Sur, so that does beg the question is this an issue with the MacOS networking stack or actually an issue with Remote Desktop. Let me know if I can collect any information to help figure out this issue. I'll have a chance to test the new v10.7.0 release today to see if it resolves the issue.

Thanks,
Grant

Windows for business | Windows Client for IT Pros | User experience | Remote desktop services and terminal services
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