Computer got hacked

Question

I need to talk to someone. I think my computer got hacked. Can you please give me a number where I can call.

Answer 1

1

Please provide full details of what indication you are seeing on your PC that it has been hacked and also screenshots.

2

Have you performed a full offline scan of your PC using Defender or your preferred anti-virus, and if so, what was the result of that scan.

Answer 2

Contact Microsoft only through official support channels and never via numbers shown in pop‑ups or unsolicited messages, as those are often tech support scams.

For Windows 11 home users who need to talk to someone about possible hacking or security issues:

1. Use the official Get Help entry point for home users
   • Go to the Customer service phone numbers page for Microsoft.
   • Under Home Users, select the Get help button.
   • Describe the problem (for example: “Computer may be hacked / security issue”).
   • The system will provide self‑help options or connect to appropriate support, which may include chat or a call request (Microsoft calls back, so there is no need to dial a random number).
2. If you see a pop‑up or voice telling you to call a number
   • Close the browser (press ALT+F4 if needed) or restart the computer.
   • Do not call the number shown; this is a common tech support scam.
   • If you suspect a scam, report it at https://www.microsoft.com/reportascam.
3. If you believe your Microsoft account or identity may be involved
   • Follow the guidance in How to recover a hacked or compromised Microsoft account to secure your account.
   • If you suspect identity theft (for example, someone misusing your personal or financial data), follow the steps under What you can do if someone steals your identity (such as contacting your bank, placing fraud alerts, and reporting to appropriate authorities).
4. If you need phone support for purchases or general consumer issues
   • For Microsoft Store or general consumer support, use the Get help button on the Microsoft Store support page. If more help is needed, select your region there to find the phone number for your country.

Always initiate contact yourself via official Microsoft support pages rather than using any phone number provided by unsolicited messages, calls, or browser pop‑ups.

---

References:

• Customer service phone numbers
• Help with Microsoft Store purchases
• Protect yourself from online scams and attacks
• Protect yourself from tech support scams
• How to recover a hacked or compromised Microsoft account
• Protecting yourself from identity theft online
• Microsoft resources and guidance for removal of malware and viruses
• I need to talk to someone!! - Microsoft Q&A
• Who do I call for support? - Microsoft Q&A