Authentication code

Question

I don’t see the authentication code when open the authenticator , I need the code for z scaler

Answer 1

To use Microsoft Authenticator with Zscaler, an account entry in the app must show a one-time password (OTP) code. If no code appears when opening the app or tapping the account, try these steps:

1. Confirm the correct account entry
   • In Microsoft Authenticator, tap the account that should be used for Zscaler.
   • Look for a line similar to “One-time password code” with a 6‑digit code that changes every 30 seconds.
   • If that line exists, use that 6‑digit code in Zscaler.
2. If no OTP code is shown for that account
   • The account may not be configured as an OTP (OATH) token in Authenticator.
   • In that case, Zscaler must provide a QR code or secret key to add a new OTP entry in Microsoft Authenticator. Use Zscaler’s instructions to:
     • Add an account in Microsoft Authenticator.
     • Scan the QR code or enter the key from Zscaler.
3. If the account used to show a code but no longer does
   • Ensure Microsoft Authenticator is updated to the latest version.
   • If the app or device was recently changed and the OTP entry is missing, the original OTP secret might be lost. Zscaler or the organization’s admin must reset the MFA/OTP setup for that Zscaler account so it can be re-enrolled in Authenticator.
4. If sign-in or approval is failing with “Authentication did not complete”
   • Make sure Microsoft Authenticator is unlocked on the device.
   • Ensure notifications are enabled for Microsoft Authenticator.
   • Confirm the device has network connectivity and the date/time settings are correct.

If no OTP code appears and Zscaler does not provide a way to re-enroll, contact the organization’s IT/Zscaler administrator to reset the Zscaler MFA configuration so a new QR code can be scanned into Microsoft Authenticator.

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References:

• Authentication methods in Microsoft Entra ID - Microsoft Authenticator app
• Microsoft Authenticator FAQs
• Troubleshoot problems with Microsoft Authenticator
• Microsoft Authenticator app doesn't show 6-digit OTP code - Microsoft Q&A