Cannot Log into MSN

Question

Cannot Log into MSN

Middle R 0

When logging into MSN I enter email address. It then asks for a PIN. I enter it. The screen just dims and a circle (moving) appears. I've waited up to 15 minutes, but nothing happens.

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Answer 1

The behavior described is a sign-in issue with MSN using a Microsoft account/PIN flow. Use these steps to troubleshoot:

Confirm the correct sign-in entry point
- Go to www.msn.com.
- Select the sign-in icon in the top-right and sign in with the same Microsoft account email used previously.
Check for browser or session problems
- Close all browser windows and reopen the browser.
- Try an InPrivate/Incognito window and sign in again.
- If using Internet Explorer or Microsoft Edge and the sign-in page appears to loop or hang after entering the PIN, make sure the following sites are not in the Trusted sites list, or that all of them are in Trusted sites together so cookies can be shared correctly:
  - microsoft.com
  - support.microsoft.com and any subdomains
  - login.live.com
  - login.microsoftonline.com
- After adjusting the Trusted sites list, restart the browser and try to sign in again.
Try another browser or device
- Attempt the same sign-in from a different browser (for example, Edge, Chrome, or Firefox) or a different device to see if the PIN screen completes there.
Verify Microsoft account sign-in separately
- Go to https://login.live.com/ and sign in with the same email and PIN/password.
- If sign-in fails or hangs there as well, follow the guidance under Microsoft account help from the MSN sign-in article to resolve account-level sign-in issues.

If the issue persists after these steps, collect details (browser, device, whether other Microsoft sites like account.microsoft.com work) and contact support through the Microsoft account help path referenced in the MSN sign-in documentation.

References: