Help analyze minidump

Question

Hello!

I have already reinstalled Windows so I am not looking for a fix and this is for educational purpose for me, but I am curious to see if anyone can see what caused the DRIVER_VERIFIER_DMA_VIOLATION BSODs. One of them shows an Outlook.exe as the process but most of them seems to be system files. I have the dump files shared here

for anyone that can review them that can spot what has been causing this issue? I do not have Driver Verifier turned on either and this is only happened to 1 user.

Thank you!

Answer 1

Many times the cause of a BSOD cannot be identified.

In four crashes there were no misbehaving drivers.

In one of the crashes there were multiple drivers seen in the crash.

It appears that there was a conflict between hitman pro and Sophos.

The misbehaving drivers were:

sntp
hmpalert
sophosED

The Dell Latitude BIOS is 1.2.15

There were five missed upgrades.

Fixes:

• Fixed the issue where the cursor lags or does not respond in the McAfee Drive Encryption software login screen.
• Firmware updates to address security vulnerabilities.

Enhancements:

• Supports Realtek RTL8153DD-CG Ethernet Interface Controller.
• Fixed the issue where a user acceptance is prompted to proceed with the BIOSConnect recovery when network stack is disabled in the BIOS.
• Firmware updates to address the Intel Security Advisory INTEL-SA-00459 (CVE-2020-24507, CVE-2020-8703, CVE-2020-24506, and CVE-2020-24516).
• Firmware updates to address the Intel Security Advisory INTEL-SA-00464 (CVE-2020-24511 and CVE-2020-24512).
• Firmware updates to address the Intel Security Advisory INTEL-SA-00463 (CVE-2020-12359).
• Firmware updates to address security vulnerabilities.

Fixes:

• Firmware updates to address the Intel Technical Advisory INTEL-TA-00391 (CVE-2020-8753, CVE-2020-8744, CVE-2020-8745, CVE-2020-8705, CVE-2020-8757, CVE-2020-8756, CVE-2020-8760, CVE-2020-8754, CVE-2020-8747, CVE-2020-8755, CVE-2020-8746, CVE-2020-8749, CVE-2020-8752, CVE-2020-12303, CVE-2020-12355, and CVE-2020-12356).
• Firmware updates to address the Intel Security Advisory INTEL-SA-00358 (CVE-2020-0587, CVE-2020-0591, CVE-2020-0592, and CVE-2020-0593).
• Firmware updates to address the Intel Security Advisory INTEL-SA-00389 (CVE-2020-8694 and CVE-2020-8695).
• Firmware update to address CVE-2020-26189.
• Firmware update to address CVE-2020-26188.
• Fixed the issue where Skype call does not wake the system from Modern Standby mode.

Enhancements:

• Updated the Intel Management Engine firmware.
• Updated the Intel UEFI firmware.
• Updated the Intel Micro Controller Unit firmware.
• Updated the Embedded Controller firmware.
• Enhanced the thermal stability of the system.

Fixes:

• Fixed the issue where the system stops responding when you restart the system after installing Intel Rapid Storage Technology driver.

Enhancements:

• Updated the Embedded Control firmware.

Upgrade the BIOS to 1.7.1

https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=k5cmg&oscode=wt64a&productcode=latitude-14-5411-laptop

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The Microsoft Q&A email notifications are not working in my account.
A thread in the feedback section was opened.
So far there has not been a fix.
Sorry in advance as it's likely that I'll miss any new posts in this thread.

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Answer 2

Thank you for the reply. As I mentioned I ended up doing a clean install and updated all firmware and so far there has been no issues since.

This has been the only time I had an issue with Sophos like this so that will be something I will look in the future.

Thank you!