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Repair request

Sorour 0 Reputation points
2026-06-19T14:39:16.6666667+00:00

My surface requires servicing as i tried ts steps and no fix to touch screen top bar. i submitted a repair request, what should i do next?!

Surface | Surface Book | Display and screen

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  1. S.Sengupta 30,911 Reputation points MVP Volunteer Moderator
    2026-06-20T04:31:33.3033333+00:00

    Wait for Microsoft's confirmation email. It should include your repair order number and instructions.

    Back up important files to an external drive or cloud storage.

    Repairs may involve replacing the device or resetting it, so your data could be erased.

    Remove accessories such as the charger, mouse, SD card, or USB devices unless Microsoft specifically asks for them.

    You can monitor the repair status using your Microsoft account and the repair order.

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