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Account subscription issues

Duane Nathaniel 0 Reputation points
2026-06-19T19:00:12.6733333+00:00

Excel asks me to upgrade to use it now. However, when I follow the prompts it responds that I already have an active subscription until July 2026. BUT it still won't let me save any work. Did submit a phone support request, but that does nothing except give me a ticket number and a vague system message that callback times will vary.

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
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  1. John Jefferson Doyon 74,300 Reputation points Independent Advisor
    2026-06-19T19:38:29.4133333+00:00

    Hi, I'm John! I will help you with this.

    Since Microsoft 365 is showing active through July 2026, this may be a licensing or account sync issue rather than a subscription problem.

    Could you sign in to https://account.microsoft.com/services and confirm that your Microsoft 365 subscription appears there?

    Also, is this happening only in Excel, or are Word and other Office apps affected as well?

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