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I have an Azure Developer Support plan. I am trying to enable Azure Artifact Signing for my company registered in the Polish CEIDG business register. AU10TIX identity verification succeeds, but for about a month the Azure portal still does not let me complete Artifact Signing – the process is stuck or redirects me to FAQ instead of completing. I also cannot create a technical support request from the Azure portal – it always sends me to the “Prioritized support on Microsoft Q&A” screen with no Next button. Update: diagnostics already checked
I have now confirmed the following:
This does not appear to be a resource provisioning, resource provider, RBAC, or certificate profile issue. The Artifact Signing account itself is provisioned successfully, but the Organization/Public identity validation appears to be stuck on the backend.
Please escalate this to the Artifact Signing / Microsoft.CodeSigning identity validation team for manual investigation. I can provide the Subscription ID, Tenant ID, and Identity Validation ID privately, but I do not want to post those identifiers publicly.
A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)
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Hey! That does sound like a stuck Organization/Public identity validation for Azure Artifact Signing: the AU10TIX flow completes, the signing account provisioning is Succeeded, but the identity validation stays “In Progress” for ~1 month and the Azure portal UX can’t proceed (no “Action Required/Failed/Retry/Resume/Completed” state).
Based on the troubleshooting guidance we have for identity validations stuck in “In Progress” for more than 7 days, here are the most relevant checks/steps you can suggest to the customer.
What to check (common causes)
Email verification wasn’t completed (or the verification link expired)
Even if AU10TIX verification succeeds, the identity validation process can still require an email verification step.
The link expires 7 days after it’s sent.
Ask them to check their inbox + spam/junk for a verification email from the Artifact Signing service.
If they find it but it’s expired, the guidance says to create a new identity validation request.
Service-side processing delay
The standard processing time is 1 to 20 business days.
If it’s been longer (their case: ~1 month), you can still validate whether there’s any visible portal status update; if none, the next step is a “restart” approach.
Recommended resolution steps
Cancel the stuck validation and recreate a new Individual identity validation request
The provided resolution steps specifically suggest:
Cancel the original validation request
Create a new identity validation request (the doc calls out “individual identity validation” and includes the “Create an identity validation request” flow)
Important: The customer says they’re doing Organization/Public / Poland. The “Quickstart” includes only a detailed “Individual Developer” flow; still, the restart/recreate concept is consistent with the stuck-state guidance.
pdate 2:
I created a new Organization / Public / Poland identity validation request for the existing Artifact Signing account.
This time the email/credentials verification link completed successfully and showed “Verification successful!”.
However, the identity validation then ended in Failed with the following message:
“Please provide additional document(s) dated within the past 12 months to verify your organization. Examples of verification documents are as follows:”
The problem is that the Azure portal does not show a list of required documents and does not provide any upload field, upload button, or document submission link.
This is a Polish CEIDG-registered sole proprietorship. I can provide a current CEIDG registration PDF generated today, showing the official business name, NIP, address, and active status. I can also provide additional documents such as REGON/GUS confirmation or domain ownership/invoice for piroundsoft.pl if required.
Please tell me exactly where I should upload these documents, or provide a secure private channel for document submission. I do not want to post business documents, NIP, address, Subscription ID, Tenant ID, or Identity Validation ID publicly on Microsoft Q&A.
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Piterdv-7086 could you please share the validation ID in the private message.
Thank you. I will share the validation ID in the private message.
OK, thanks a lot for your help.
The issue was a wrong public-domain email address. After updating it in both the government database and the identity validation system, everything works fine now.
All is well:)