Share via

exam issue

A, Dhanush 0 Reputation points
2026-06-22T07:00:22.8+00:00

I am contacting you regarding my Microsoft Certification exam that was scheduled through OnVUE.
Case number 42070149

Exam: AI-103 – Developing AI Apps and Agents on Azure (Beta) Candidate name: Dhanush A Candidate ID: MS1101312536 Registration ID: 539043156 Order number: 0080-1169-6105 Scheduled date: Wednesday, June 17, 2026 Scheduled time: 9:30 PM India Standard Time

During the exam session/check-in, the OnVUE live video stream was not working. Because of this technical issue, my exam session was cancelled and I was unable to complete the exam.

Please investigate the OnVUE technical logs and create a technical incident case for this issue.

I request that you:

  1. Confirm that the appointment will not be recorded as a no-show or candidate violation.
  2. Provide a free rescheduling or reinstatement of the AI-103 exam.
  3. Confirm that no exam fee or company charge will be incurred.
  4. Provide me with the Pearson VUE case/reference number.

I was ready and available for the examination at the scheduled time, but I could not proceed because of the video-streaming issue.

Community Center | Not monitored
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Gérard Oomens 123.9K Reputation points Volunteer Moderator
    2026-06-22T09:29:27.9133333+00:00

    Was this answer helpful?

  2. Julian Sharp 31,056 Reputation points
    2026-06-22T09:12:15.4666667+00:00

    Contact Pearson Vue support https://home.pearsonvue.com/microsoft/contact for issues when taking an exam

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.