Change payment method

Question

I have tried to submit the information for a new credit card but it will not accept the information.

Answer 1

Hi, I'm Bernard. I'm happy to help!

If the credit card wasn't accepted, there may be an issue with the bank or with the card information provided, such as a region mismatch, billing address mismatch, or unsupported card type. Have you already contacted your bank to check if there are any restrictions or declined transactions?

While waiting, you can also try using a different payment method by following the steps below:

Go to this link: https://account.microsoft.com/billing/payments

Select "Add payment method"

Then follow the prompts to add.

Additional note: If you need further help, I recommend contacting Microsoft Accounts and Billing support by following the steps below:

Go to this link: https://support.microsoft.com/home/contact

In the search bar, type in your issue, then hit enter.

Scroll down to the bottom and select the blue button "Contact Support"