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Error Message

Melissa Martin 0 Reputation points
2026-06-22T15:53:54.86+00:00

When I try to open any Word document, I receive a pop-up saying Word has an error that keeps it from opening properly and do I want to repair. When I hit yes, repair. It closes the document. Then when I click the document again, I get the same message. What should I do?

Microsoft 365 and Office | Word | For business | Windows
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  1. Charles Kenyon 167.8K Reputation points Volunteer Moderator
    2026-06-22T16:29:21.5966667+00:00

    When someone posts here, "Repair Now" has not worked. We see this fairly frequently.

    Do an Online repair.

    See https://support.office.com/article/7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b

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  2. DaveM121 893K Reputation points Independent Advisor
    2026-06-22T16:27:54.69+00:00

    The quick repair option on that error dialog rarely works to resolve this problem, the best option is to perform a full repair of your Office installation.

    Open the Settings App (gear icon on your Start Menu)

    Go to Apps - Installed Apps, then scroll down to find Microsoft Office

    Select that and choose Modify - Online Repair

    That should fix any issues with your Office Installation.

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