Been hacked

Question

My email has been hacked I have a crime number for it ,it is [removed to protect privacy]

Answer 1

Hey there! Nice to meet you!

I'm sorry you are experiencing this.

The only way to recover a hacked account is through the official Microsoft troubleshooter guide:

https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

If the account recovery web form doesn't work, and if the security info has been replaced by the hacker, I'm afraid there is no other working method to recover the Microsoft account, and Microsoft Support cannot help either.

Thank you for your understanding.

Best regards,

Darhyl

Answer 2

Follow these steps immediately to deal with the hacked Outlook.com / Microsoft account:

1. Secure your devices
   • On every PC where the account was used, run a full antivirus/malware scan before changing any passwords.
   • On Windows 10/11 or 8.1, use Windows Defender:
     1. Select Start.
     2. Type Windows Defender in Search, or open it from the link in the article.
     3. Turn on protection and run a full scan.
2. Use the official hacked-account recovery flow
   • Go to How to recover a hacked or compromised Microsoft account and start the built-in Sign-in Helper tool.
   • Enter the email address or phone number for the hacked account.
   • Follow the prompts to either:
     • Sign in and change the password, or
     • Reset the password using the account recovery form if sign-in fails.
3. Change or reset the account password
   • After confirming devices are clean, sign in and change the password to a strong, unique one.
   • If sign-in is not possible, use the password reset option from the same guide.
4. Check and fix account settings after regaining access
   • Review and correct:
     • Connected accounts (remove anything not recognized).
     • Forwarding rules (remove any that send mail to unknown addresses).
     • Automatic replies (clear any messages set by the attacker).
5. If the account is blocked
   • If Outlook.com shows the account is temporarily blocked due to unusual activity, use the Sign-in Helper from the unblock article to complete verification and unblock the account.
6. If recovery keeps failing
   • The consumer account recovery process is fully automated. If the attacker has changed key security info (aliases, 2FA, recovery details) and the recovery form does not accept the information provided, the account may not be recoverable.
   • In that case, continue to work with law enforcement using the crime reference number and create a new Microsoft account for future use.
7. Protect against future attacks
   • After regaining access, add updated security info (alternate email, phone, or Microsoft Authenticator) and review Microsoft’s guidance on keeping the account secure.

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References:

• How to recover a hacked or compromised Microsoft account
• Hello , welcome to Account help & learning
• Help protect your Outlook.com email account
• Phishing and suspicious behavior in Outlook
• Unblock my Outlook.com account
• Report abusive content in shared lists
• Close your Outlook.com account
• Account hacked - Microsoft Q&A
• My account got hacked. - Microsoft Q&A
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