Requesting a Refund

Question

Hello Microsoft Customer Support,

Hope you've been well. I'd like to request a refund for my ClipChamp subscription. I had initially cancelled it last January 2025, but it seems it didn't go through and it's still been charging my Microsoft account. If you check my account, I haven't used ClipChamp for 1.5 years. Who can I contact to resolve this issue?

Answer 1

Greetings!

This is Tin, seems you have cancelled your subscription but it looks like it didn't push through.

You can check the status of your subscription by logging in to https://account.microsoft.com/services

You can also cancel it from there. But since you have a concern about Billing, it would be best to reach Accounts & Billing Support:

Kindly open this link: https://support.microsoft.com/contactus/

Ensure that your MS Account has been signed in

Type "Chat with an agent" and hit Enter.

Please click the "Contact support"

Please select the "Products and services"

Please follow the prompts to connect with a live agent.

You may also choose the "Call me back" option if you prefer to receive a call.

Once you're connected to the Live Agent, please let them know about your issue so they could check your account and address your concern.

Thank you,

Tin