Refund requested

Question

I have requested a refund for my microsof office 360 and haven't receive it yet after waiting for a month already.

Answer 1

Check the refund status and timing as follows:

1. Verify that the refund was actually issued
   • Go to your Microsoft account Order history page: Open Order history.
   • Find the Microsoft 365 (often called “Microsoft 365” rather than “Office 360”) subscription.
   • If the subscription was eligible and a refund was processed, the order line will show a refund entry and its status.
   • If there is no refund entry, the cancellation may have been outside the refund eligibility period, or the refund was not approved.
2. Check normal processing time
   • If Order history shows that a refund was issued, but the money is not in the bank or card yet, wait a few more days; banks and payment providers can take several days to post the credit after Microsoft issues it.
3. Confirm how and where the subscription was purchased
   • If the subscription was purchased directly from Microsoft, eligibility and processing follow Microsoft’s refund rules. Not all subscriptions are eligible for a refund.
   • If it was purchased through a third party (for example, Google Play or Apple App Store), Microsoft cannot process the refund. In that case, request the refund directly from the retailer:
     • For Play Store purchases, see Learn about Google Play refund policies.
     • For Apple App Store purchases, request a refund from Apple support.
4. If there is still no refund after these checks
   • If Order history does not show a refund entry, or the status has not changed after a long time, contact Microsoft Support so an agent can review the subscription and billing on the account and advise on next steps.

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References:

• Check the status of your Microsoft Store return or refund
• How to get a refund on a Microsoft subscription
• Manage your Microsoft 365 subscription purchased through a third party