Unknown recurring charges

Question

I have been billed through PayPal since 2019 for whatever this is. I can find no information about this. I need to have this addressed. Please provide the necessary information to me with regard to this charge, or I will be forced to take action to recover the charges.

Answer 1

1

This forum is just a user to user forum, no-one here has any account access, if you are sure no-one else has access to your PayPal account details, using any Microsoft account you may have, try using the steps they provide on this link to find out what the payments are for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

2

If you are still unable to resolve that payment problem, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option