Why is my ******@deam.ca account linked to ******@clyderiverpei.com

Question

My account for MS 365 seems to be linked to ******@clyderiverpei.com

Answer 1

My apologies and I noticed you rated my answer as unhelpful here, and I want to make sure I answered your question completely and accurately. Is there anything else I can help you with?

Answer 2

Hello, good day and thanks for your question. Sorry to know about this and I understand that you are looking into unlinking or transferring your subscription from one account to another.

Kindly take note that you will not able to transfer the subscription to another account.

https://support.microsoft.com/en-us/accounts-billing/subscriptions/transfer-a-microsoft-365-subscription-to-another-account

As you have an existing subscription, you will need to cancel it first and then you can go to https://account.microsoft.com/services/microsoft365/billing and try it from there or try to turn off the recurring billing at https://go.microsoft.com/fwlink/?linkid=2277073 and you can also follow the guided steps indicated from the link below which also includes refund eligibility check.

https://support.microsoft.com/en-us/account-billing/turn-recurring-billing-on-or-off-for-a-microsoft-subscription-66f40aee-2317-f74b-40f9-2be7e92f0167

https://support.microsoft.com/en-us/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472