email issue

Question

Emails are not coming in to my inbox but junk emails are received in junk file

Answer 1

Hi, I'm John! I will help you with this.

To help narrow down the issue:

1. Are you using a personal Outlook account, or a work/school account?
2. Does this happen when you use Outlook on the web, Outlook for Windows, Outlook mobile app, or your phone’s built-in mail app?

---

In the meantime, if you haven’t already already:

Sometimes the behavior can be different depending on the account type and where you’re accessing email.

Check your Junk email settings (Outlook on the web):

• Sign in at https://outlook.live.com/mail
• Click Settings (gear icon) > Mail > Junk email.
• Check if: Trusted senders are added under Safe senders and domains > and there are no important senders under Blocked senders.

Mark messages as “Not Junk”:

• When you see a real email in the Junk folder: Open it > Click Not junk > This helps train Outlook’s filter.

Check for Inbox rules:

• Sometimes a rule can accidentally move all emails: Go to Settings > Mail > Rules.
• Look for any rule that moves mail to Junk > Delete or disable it if found.

---

If the issue persists, please provide more details by answering my questions.