Yearly Subscription

Question

I am looking for a phone number to call to discuss my account. How can I speak with a live agent?

Answer 1

Hi,

Was the subscription purchased directly from Microsoft or from a third-party retailer?

Could you provide more details about the issue? I may be able to help.

Please note that Microsoft no longer provides phone support for home users. The available support option is live chat, and a callback may be offered if needed.

If you still prefer to speak with a Microsoft support representative, please follow the steps below:Click this link:

https://support.microsoft.com/contactus/

Sign in to your Microsoft account.

Select Microsoft 365 > Click 'Get home support'.

Type "Chat with an agent" from the text field and press Enter.

Click "Contact support" at the bottom.

Select the product you need help with.

Follow the prompts to connect with a live agent or request a call back.

---

Because of the high number of tickets they receive, it may take several attempts to reach a live agent. If this happens, I suggest trying again later. Also, keep in mind that contacting them during business days and hours gives you a better chance, as more support agents are available at those times.