Hi, good day!
I'll be asking a few questions so I can have a better idea what solutions to provide.
- When was the last time it worked properly?
- Have you made any changes to your computer recently?
- Can you take a screenshot of the issue and post it in your next response?
Note: Don't include any personal information or sensitive data as Microsoft Q&A is a public forum.
I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed by clicking "Add comment" below instead of Yes or No button.